FAQ
Why should I drop my plastic protein shakers and switch to Nivo's stainless steel ones?
Protein shakes are an easy way to boost your daily protein intake, especially on days of trainings. Plastic protein shakers are the norm on the market but here at Nivo, we believe that the products we buy should last us longer than just a few months. Plastic shakers retain odors, apparence can change and they can be difficult to clean after somet time. Nivo's stainless steel shakers are meant to be durable, easy to clean and odorless.
What types of products does Nivo offer?
Nivo specializes in high-quality fitness accessories, including durable stainless steel protein shakers. Our products are designed to enhance your workout experience while prioritizing sustainability,convenience and your health.
How do I care for my fitness accessories?
To maintain the longevity of your fitness accessories, it is recommended to follow the care instructions provided with each product. Generally, our stainless steel protein shakers can be dishwashed or even better can be hand washed to preserve their durability.
Are Nivo products environmentally friendly?
Yes, Nivo is committed to sustainability. Our products are designed with eco-friendly materials and processes to minimize environmental impact. Our stainless steel protein shaker are meant to be durable and follow you throughout your fitness journey.
What is the expected lifespan of your products?
The lifespan of Nivo products can vary based on usage and care. However, with proper maintenance, our stainless steel protein shakers can last for years and years. Contrary to plastic protein shakers that require often to be changed, as they retain odors.
Do you offer a warranty on your products?
Nivo stands behind the quality of our products. While we do not offer a formal warranty, we encourage customers to reach out to our customer service team if they encounter any issues with their purchases. We are committed to ensuring customer satisfaction.
How can I contact Nivo for further inquiries?
For any additional questions or concerns, you can contact us via email at nivocustomer@gmail.com. Our customer service team is available to assist you with any inquiries you may have.
When can I expect to receive my order?
We offer FREE shipping on all orders, with estimated delivery times as follows:
- Switzerland: 8-12 business days
Once your order has been shipped, you will receive a confirmation email with atracking number. Please allow 24-48 hours for tracking updates to appear in the system.
While we strive to meet our estimated delivery times,external factors such as customs processing, holidays, or unforeseen shipping carrier delaysmay impact the shipping timeline. If your order is significantly delayed, please contact our support team for assistance.
More information on our Shipping Policy here.
My product arrived and is deffective, what can I do?
If you notice your product is damaged upon delivery or something is missing, please contact us immediately at nivocustomer@gmail.com and we will organize a refund or send you a replacement product.
Here are more information on our Return and Refund Policy here.